We are very sorry for the technical difficulties yesterday. We experienced some Database hardware failures, which in turn generated SQL (stands for Structured Query Language) problems. We are still working to correct them. We expect that these issues should be fixed by mid day Friday (2/15/02).
We are currently working on significant upgrades to the email, billing and other critical systems, that are known to have caused problems in the past. More details about these improvements and the scheduled rollout will follow soon. We are confident that the system and hardware upgrades will stop problems like this from happening again in the future. Please know that this was NOT a scheduled happening, but a systems failure. It took us by surprise as well.
Again, we are very sorry for any inconvenience that you experienced with yesterday?s tech problems. We are doing everything we can to ensure that these unscheduled down times never happen again.
The UltraStar Staff